TCS Professional Services provides on-site consultants who are uniquely placed to support you with change management, best practice and local knowledge to reduce your risk and ensure your success from day one.
Speech Recognition Workflow Enhancement:
Define how integrating Speech Recognition with a Document Management solution can streamline and improve the effectiveness and efficiencies of business processes to meet your objectives.
Based on clear identification of specific needs in the Discovery stage we move into the project planning and design phase to make sure we construct the optimal solution. This stage includes:
- Kickoff meeting with client to articulate project goal and success criteria
- Create Statement of Work with task-by-task detailed steps, team assignments, schedules, success criteria, QA procedures
- Deliverable: Statement of Work
Training Services are the core of all successful implementations. Without adequate training the real benefits and full return on investment potential can never be realized.
TCS has a team of experienced and enthusiastic trainers fully committed to the success of each individual project. To ensure our clients get the most value out of our solutions, we’ve designed several training options, for both before and after implementation.
Classroom, on-line training sessions are available as well as on-site, in-person sessions. All training is instructor led.
Our standard training options include:
- Pre-implementation Workshops
- One-on-One End User Training
- Group Training
For those organizations with larger or more complex implementations, custom trainings options are also available, including:
- Train the trainer
- IT Administrator training
- Onsite dedicated training
In our continuing mission to save you time and money, our technical support services save you from spending valuable time searching for answers, making mistakes, and guessing what to do next.
Support from TCS is only a phone call away. Call us when you have a problem, and we’ll help you fix it.
Our Support Offerings include:
TCS has your back by offering access to the most advanced online certified support center in the industry. Our Professional services team provides knowledgeable information not only for Dragon NaturallySpeaking or Dragon Medical software but also other business workflow processes including all professional dictation and transcription solutions by Philips, Olympus, Sony, SpeechWare, Sennheiser, GN Netcom, Plantronics and Andrea.
All of our programs are designed around customer satisfaction. Whether you are in need of installation support, training, configuration or customization, we have a package for you. Our multi-layered support systems covers all support and service needs.
We want our customers to have the best experience possible. The TCS Support Team is unlike any other you will find in the industry. We specialize in providing solutions to our customers’ needs and focus on long-term relationships. Quite simply you will not find another source that offers a team of elite technical managers that specializes in exceeding our client’s goals. Our expertise in the various voice processing products and vast experience in integration of Dragon Medical and Dragon NaturallySpeaking on your network or bundled with voice solutions is unmatched.
We’ll work with you to make sure you receive the service and support you need to operate efficiently and cost effectively.
Our support services include remote support over the Internet, support over the telephone, via e-mail and of course, on-site intervention. Please contact us so that we can establish the support method best suited to you.
TCS partners with companies to DESIGN, DEVELOP & DEPLOY enterprise DIGITAL DICTATION and SPEECH RECOGNITION that deliver cost savings, improved productivity, and heightened employee satisfaction.
Our technical expertise, proven project planning methodologies, and cost-efficient delivery model enable us to effectively handle projects of any scale and complexity.
